FAQ
General Questions
How is the recruitment process completed?
1- Open an account on Musaned
2- Go to My Account
3- Dashboard
4- Issue a visa
5- Domestic worker visa
How long does it take to complete recruitment procedures?
Within 24 hours
How do I register on the website?
1- Enter your name
2- Enter your phone number
3- Create and confirm your password
What are the reasons for rejecting recruitment procedures?
1- Violations
2- Exceeding the allowed worker limit
3- Suspended government services
4- Failure to pay fees
What are the steps to submit a recruitment request?
1- Choose a CV
2- Activate a client account
3- Select a representative
4- Contact the representative
How long does the recruitment process take?
25 to 45 days maximum.
How is the worker delivered?
From the local office. If the client is outside Riyadh, a ticket is booked for the worker.
What is the maximum number of workers that can be recruited?
4 workers
Can residents recruit domestic workers?
Yes
Are workers allowed to travel with the employer?
Yes
What criteria are used to select workers?
1- Education level
2- Skills and experience
3- Physical health
4- Age
How long is a CV reserved on the website?
48 hours
Does suspension of government services block recruitment procedures?
Yes
Visa Questions
What documents are required for recruitment?
1- Visa
2- National ID card
3- Absher-linked phone number
4- Selecting the appropriate CV for the contract
5- National address
How do I obtain a qualification visa?
Through the Ministry of Human Resources office
Do Social Security beneficiaries get free visas?
Yes
Pricing Questions
How and when does the worker receive her salary?
At a time set by the family or the worker, transferred via STC Pay.
What payment methods are available?
Through Musaned
Country Questions
Which countries are allowed for domestic worker recruitment?
Philippines
Kenya
Ethiopia
India
Egypt
Pakistan
Bangladesh
Sri Lanka
Ghana
Burundi
Indonesia
Contract Renewal Questions
Can the contract be renewed?
Yes, the client can renew the contract as soon as it expires.